Welcome to Baklava Lovers, where tradition meets taste! We are dedicated to providing the finest baklava while ensuring transparency and customer satisfaction. Please review our policies below to understand how we operate and serve you.

1. Quality Commitment

We pride ourselves on crafting baklava with the highest quality ingredients. Every batch is freshly made with care, using traditional recipes and premium nuts, butter, and phyllo dough.

2. Ordering Policy

  • Placing an Order: Orders can be placed through our website, social media platforms, or authorized distributors.
  • Order Modifications: Changes to an order must be requested within 24 hours of placement.
  • Bulk Orders: For large or customized orders, please contact us at least 7 days in advance.

3. Shipping Policy

  • Delivery Areas: We deliver to selected locations. Please check our website for the list of regions we serve.
  • Shipping Time: Orders are typically shipped within 1-3 business days. Delays may occur during holidays or due to unforeseen circumstances.
  • Packaging: We ensure that all orders are securely packaged to maintain freshness and prevent damage during transit.

4. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns.
  • If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. We will work to resolve the issue promptly.
  • Refunds are issued on a case-by-case basis and may take up to 7 business days to process.

5. Payment Policy

  • We accept major credit cards, bank transfers, and other secure online payment methods.
  • Payments must be made in full at the time of order placement.

6. Allergy Disclaimer

Our baklava contains nuts, dairy, and wheat. We cannot guarantee that our products are free from cross-contamination. Please consume responsibly if you have allergies.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Details collected during the order process are used solely for fulfilling orders and improving customer service.

8. Customer Support

For any questions, concerns, or feedback, feel free to reach us at:

Thank you for choosing Baklava Lovers! Your trust and satisfaction mean the world to us. Enjoy the sweet taste of tradition!